Bookyway tutorial and faq’s
How do I download Bookyway?
To download bookyway go onto the app store (Apple devices) or the google play store (Android devices) and type bookyway into the search bar. (There is links to both downloads on the booking page of this website).
How do I login to the bookyway app?
To login to the bookyway app you have to be invited by the organiser of your group (Pim). To get added complete the google form (linked on the booking page) and you should receive an email with a link. Click this link and it should take you to the bookyway app (if it is downloaded) and you will be added to the class. If you have not received this email within 3 days of completing the form then please contact me directly using the contact page.
If I am an existing customer how do I get onto the bookyway app?
If you are an existing customer you should have received an email from bookyway around the 15th of February which will allow you to join the group (If you have the app downloaded). If you have a new email or have not received an email, complete the form in the booking section and an email from bookyway should arrive shortly after that.
If you have any questions that have not been answered here or any other problems please contact me directly via my email (elderstoneyoga@gmail.com) or any of the methods on the contact information page.
How do i book a class once I am on bookyway?
To book a class, open the bookyway app and click the current date at the top of the screen. This will take you to a page of classes with dates and times which you can book. To book one of these classes press on the class you wish to book, this will take you to a more detailed view of that specific class. Press the book button (purple), this will then subscribe you to that class if you have enough credits. If you do not have enough credits when you press the button it will give you the option to purchase credits. 1 credit is worth 1 group class. You may book as many classes as you want as they are available to book up to February 2025.
How do I purchase credits on bookyway?
If you have clicked book it should come up with a box saying you do not have enough credits, it will then come up with another box which say purchase credits. If you click that it will take you to a page where you can purchase credits. To purchase credits separately click the account button in the bottom right of the home page and click purchase credits (green button), this will then take you to the page where you can purchase credits. 1 credit is worth 1 group class.
What credit bundles are AVAILABLE? and what are credits?
A credit is a token used to purchase classes. 1 credit is worth 1 group class. If possible or you are a repeat customer please purchase a larger numbers of credits at once as it helps reduce the amount lost to fees. There are 4 credit bundles available to purchase:
1 credit - £13 (Slightly higher rate due to fees)
2 credits - £24 (£12 per lesson)
4 credits - £48 (£12 per lesson)
12 credits - £144 (£12 per lesson)
HOw do i cancel a class on bookyway and what happens when i do?
To cancel a booking for a class follow the steps you did to book the class and click unsubscribe at 24 hours before your booking, this will then fully refund the credits to your account with no additional charge and you can book a different class.
What happens if I cancel a class on bookyway?
If a class is cancelled by me there will be an email sent to your inbox notifying you that the class has been cancelled and your credits will be fully refunded to your account with no extra charges.
What happens if the class I want to book is full?
If you wish to book a class that is full you can go through the booking process and be added to a waiting list, if a spot become available you will be automatically added to the class and notified through email. You will then be charged for the class using the credit system like usual. If the class remains full you will not be charged.